Städning

You only pay for what you order. We use low hourly rates to make a basic estimate of the duration of cleaning based on the area of your apartment.

We always strive to inform you in advance if the service you have ordered is late and we will resolve the situation in the way that suits you best. The duration or content of the service is not affected by the delay. If for some reason you have not received information about the delay in advance, you can contact our customer service directly.

Your order will be confirmed by email. In addition, we will send you a separate reminder message the day before the cleaning time, and you will receive a follow-up link by phone when the cleaner is on your way, through which you can follow the cleaner's arrival.

You can pay for your order either with a debit card or via the payment link we send, which accepts all major payment cards. Payment is also possible with online banking IDs (online payment buttons of all Finnish banks: Nordea, OP, Danske Bank, Aktia, Handelsbanken, POP-Bank, Säästöpankki, OmaSäästöpankki, S-Bank, Ålandsbanken).

All services ordered through Kotihand, except Moving Services, are subject to a household deduction, which this year (2024) is 40% of the price of the service ordered. The customer applies for a household deduction in his personal taxation.

If cleaning takes less time than expected, we will refund the difference to the account you provided. If for some reason more time is spent on cleaning than expected, the price of the extra time will first be accepted by the customer before the work is resumed.

It is enough for the cleaner to get inside. So you can be at home or spending time elsewhere.

Our time estimate is based on the number of square meters of the apartment as well as experience in cleaning thousands of apartments, based on which we are able to provide a relatively accurate time estimate of cleaning visits. Of course, depending on the individual cleaning tasks and the customers' wishes for the cleaning tasks, the estimated time can be shortened or extended by agreement in order to achieve the best possible result.

There are also people among cleaning professionals who do not speak Finnish very well. However, that doesn’t mean they aren’t good and reliable cleaners. Still, of course, we require that all cleaning professionals working through us be able to communicate with our customers at an adequate level. If not in Finnish, then at least in English. The most important thing, regardless of the language, is a smooth and pleasant customer experience.

No need. All cleaners come with cleaning supplies. According to the customer's wishes, the cleaner can also use the customer's cleaning equipment, as long as it is agreed in advance.

Usually one cleaner performs the basic cleaning. If the estimated cleaning time exceeds three hours, we can send two cleaning professionals. This halves the cleaning time and allows you to enjoy your clean home faster. In this case, the cleaning is paid for each cleaner according to the original hourly estimate.

When ordering regular cleaning, the same familiar cleaner is usually attached, who knows your cleaning wishes and can prioritize cleaning tasks according to your instructions. Unfortunately, for single cleanings, we cannot guarantee the same cleaner for every cleaning visit. Of course, you can expect the same cleaner for every one-time cleaning, and we will do our best to arrange it.

You can easily switch to a regular contract by contacting our customer service via email at info@kotihandi.com.

Of course you can. If for any reason you want to change the cleaner, please contact our customer service by e-mail info@kotihandi.com or by phone 045 490 8090

You can agree to hand over the keys with the cleaner using the key handover form sent by Kotihand.

Pets are dear! Of course they can be, but it is the customer's responsibility to make sure the cleaner has peace of mind at work.

All our cleaners are liability insured. In the event of any damage, please contact our customer service as soon as possible, but no later than five days from the time of cleaning. Keep in mind, however, that insurance policies do not, in accordance with general industry practice, cover the loss of our customers ’personal valuables. Therefore, we recommend that our customers put their valuables in a safe place during cleaning. Just in case.